BAR-- Beer Serving(CH)【DOC精选】.doc

南兮自助粤菜餐厅 STANDARD OPERATING PROCEDURE 标准操作程序 SERVING BEER 啤酒服务 Task Number: BAR-0012 Department: 部门： FB 酒吧 Date Issued: 制定日期： 2011 Guest Expectation: 客人期望： I expect my beer to be cold and in appropriate glassware with the appropriate head serving based on my order. 我希望我点的啤酒是凉的，使用了正确的杯子，服务的啤酒符合我的点单要求 Time to Train: 培训时间： 30 minutes 30 分钟 Why is this task important for you and our guests? 为什么这个任务对你和我们的客人是重要的？ Answers: To maximize the guest satisfaction 最大限度的使客人满意 Increase the popularity of this outlet 提高餐厅的声誉 WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 怎样/标准 TRAINING QUESTIONS 培训问题 1) Preparation 准备 Have sufficient chilled glasses on hand to serve beer. 备有足够的冰杯子服务啤酒 Unless requested otherwise, bottle beer should be poured into the chilled glass. 除非有特别的要求，啤酒服务要使用冰的杯子 Draught beer will always be served into a chilled glass. 生啤酒始终要使用冰的杯子服务 All beer should be served with a good head (frothy layer on top) of approx. 1.5-2cm 啤酒服务要有好的泡沫（充分的泡沫在顶层）大概1.5 - 2厘米 How many chilled glasses should I have? 我要准备多少冰的杯子？ What is the standard for a head? 泡沫的标准是什么？ 2) Serving Bottled Beer 服务瓶装啤酒 Open the bottle using a bottle opener. 使用开瓶器打开啤酒 Tilt the chilled glass over at approx. 30o and pour the beer down the side of the glass. 将啤酒杯倾斜30度，倒入啤酒 Straighten the glass when approx. 60ml has been poured and continue to pour the glass. 当倒入60毫升时就直立杯身继续倒啤酒 Be careful allow the beer to pour smoothly from the bottle, giving a good head to the glass. 要仔细，让啤酒缓慢的倒入杯中，呈现一个好的开始 When do I straighten the bottle? 什么时间我要直立瓶子？ WHAT/ STEPS 什么/步骤 HOW/ STANDARDSTRAINING QUESTIONS 培训问题 3) Serving Draught Beer 扎啤的服务 Take the chilled glass up to the mouth of the tap, tilting it over at approx. 30o. 使用冰冻的玻璃杯放到啤酒口的边上，倾斜大约30度 Turn the tap on confidently, opening the handle all the way to the mid point. Hesitation in turning on the tap will lead to the beer spurting, frothing the entire contents. 要慢慢的打开开关，开到一半，不要犹豫的使用开关这样啤酒会溅洒出来，泡沫会充满容器的 Al