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Knowledge–based reference resolution for dialogue management in a home domain environment.pdf

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Knowledge–based reference resolution for dialogue management in a home domain environment

149 4-6 September 2002, Edinburgh, UK, Pages 149-154. Bos, Foster Matheson (eds): Proceedings of the sixth workshop on the semantics and pragmatics of dialogue (EDILOG 2002), Knowledge–based Reference Resolution for Dialogue Management in a Home Domain Environment J. F. Quesada University of Seville jquesada@cica.es J. G. Amores University of Seville jgabriel@us.es Abstract Several features of spoken dialogue systems re- quire advanced reference resolution strategies. This paper presents a knowledge–based strat- egy for reference resolution implemented over an agent architecture which differentiates the Knowledge and Action Managers from the Di- alogue Manager. The strategy, in conjunction with the ability of the Dialogue Manager to manipulate the dialogue history, has been ap- plied to a home environment domain to solve successfully different phenomena such as quan- tification, anaphoric expressions and coordina- tion. 1 Introduction Reference Resolution plays a crucial role in spo- ken dialogue systems: ? The cognitive structure and content of linguistic utterances incorporates multiple phenomena that require specific strategies to solve their reference. For instance, anaphoric expressions (Eckert Strube 2001; Palomar Martinez-Barco 2001), under-specification (Bos 2001), presuppo- sition (Hulstijn 1996; Lemon et al 2001b), or quantification (Cooper 1993). ? In application–oriented dialogue systems (Giachin McGlashan 1996) there is a rep- resentation gap between the logical form manipulated by the semantic interpreter and dialogue manager components, and the interface to the real elements controlled at the application level (Kamp Reyle 1993; Fraser Thornton 1995; Larsson Traum 2000) ? Multimodality adds additional constrains to the reference resolution problem, such as the use of anaphoric (Lemon et al 2001a; Lemon et al 2001b; Lemon et al 2001c), or even deictic anaphoric expressions (Eckert Strube 1999). This paper describes the knowledge-based device res