A food brand Customer Complaint Handling and thoughts.docVIP

 PAGE \* MERGEFORMAT 5 A food brand Customer Complaint Handling and thoughts Complaint Date: 200 *. 07.14 Complaint: Customers buy Chengdu Xinjin back to Long ** sub-field bulk northern red dumplings, woman and her son, after eating vomiting, dizziness, palpitation, nausea. Seeks compensation for the families of 5000 yuan as compensation for economic loss and mental. Consequences: I Division is responsible for medical expenses totaling 174.00 yuan; to buy five packets of cigarettes, blue-jiao (60 million), presented our products (retail price of 49 yuan) to apologize. Process: Supermarket manager that night received a customer action immediately after the customer sent to the hospital and was admitted to inpatient, followed by at around 9:40 p.m. Phone Division Stock keeper informed me that (X), clerk (H). 9 am the next day or so, H to report the matter to the marketing department. I am by the king to go along with the total assigned with the H-site deal with the matter, so to prepare information such as H, to 9:40 or so, H goodbye me that she and another who can not go and tell me Xinjin X of the Area Stock keeper Contact. 11:35 I go back to X with Longzhen, around 12:20 we reached the red sub-field. Met with head of the supermarket (S Sister), more aware of the relevant circumstances, we go to visit patients in hospitals with and express feelings of comfort, and sincerely apologize. 12:44, waiting for doctor to go to work and their families, the occasion, I will report related to the king of the total. 12:55 or so, her husband and friends, a total of six people came to the supermarket’s Office. A beginning, I questioned why the Secretary for the night of the incident no call to interfere. One of them claiming to be a newspaper reporter, and with the camera, during filming of communication on-site two photos. After more than an hour of communication, the other party agreed to first go to the hospital Dr. Xiang Zhuzhi about the condition of patients