First effect of the impact of hospital patients and nursing.docVIP

 PAGE \* MERGEFORMAT 9 First effect of the impact of hospital patients and nursing OF: He Yanqin, Jiang Chao, Wu Zhi Li, Qian Cha [Keywords:] hospital; hospitalized patients; first effect; Care First effect, also known as the first impression is the first time both sides of communication when dealing with different objects of communication due to intuitive judgments observed [1]. With the social economic system, establish and improve the social environment has undergone fundamental changes, medical problems facing the enormous impact and challenges, the service level has become a measure of the overall level of medical care and maintain essential health care market competition factors. Therefore, we must always pay attention to the movements of the patient, the potential needs and expectations and our service satisfaction rate [2]. the patient to hospital, put all to the hospital, all hope is waiting, in the busy clinical nursing, nursing the missing cases, patients often neglect the mental hospital problems, its performance is not love language, often nursing staff to the core. When patients stay departments, sometimes being cold, the contents of a simple description does not fully admitted, blunt language, the idea to the unnecessary burden on patients, so that unnecessary misunderstanding, the provision of information to subsequent errors caused by the impression that the patient can not cope with good follow-up treatment, increase the difficulty of communication and follow-up care, the satisfaction rate for services will also be greatly reduced, adversely the reputation of the hospital impact. Admission in patients with an unfamiliar environment, the role suited to the patient, fear of the disease and hospitalization requirements of the constraints, anxiety, manifested as treatment, care work do not fit. To this end, we are in January 2006 to 2008 In March the patient satisfaction rate of admission will affect the treatment of rehabilitation to