Case Study on Business Risk Management for Software Outsourcing Service Provider with ISM英文文献资料.docVIP

Technology and Investment, 2010, 1, 257-266 doi:10.4236/ti.2010.14033 Published Online November 2010 (http://www.SciRP.org/journal/ti) Case Study on Business Risk Management for Software Outsourcing Service Provider with ISM* Jiangping Wan , Dan Wan , Hui Zhang 1,2 1 1 School of Business Administration, South China University of Technology, Guangzhou, China 1 2 Institute of Emerging Industrialization Development South China University of Technology, Guangzhou, China E-mail: scutwjp@126.com, dandanwan42@126.com, shidelan@163.com Received September 9, 2010; revised October 10, 2010; accepted October 15, 2010 Abstract This paper identifies the risks of CN Group which is working at software outsourcing projects between HongKong and Guangdong, discovers the causal relationships among the risk factors, and constructs corre- sponding risk structure model with Interpretive Structural Modeling. Five original risk factors are identified, including contracts risk, requirements definition and change, lack of communication, political and legal en- vironment differences, and exchange rate fluctuations. Finally, a risk management model of CN Group is put forward and three advices are proposed for software outsourcing business operation: project planning, pro- ject requirements, and communication. Keywords: Software Outsourcing, Project Management, Risk Factor, Interpretive Structural Modeling, Empirical Analysis 1. Introduction effectively carry out risk management? 4) How do soft- ware outsourcing enterprises guarantee the correct im- plementation of these risk management models? Software outsourcing is a major characteristic of eco- nomic globalization, a new form of innovation networks and strategic alliances, and also a strategic instrument for nurturing and promoting enterprises core competitive- ness. Outsourcing service providers who undertake soft- ware outsourcing