MASTER27大堂副理.DOCVIP

目的OBJECTIVE: This policy shall help secure the credit of in-house guest is on track, to minimize risk in the payment collecting and protect the hotels interest. 执行程序PROCEDURES: At 18:00Hrs daily, the PM shift Assistant Manager should print out the High Balance Report in computer to review the in-house credit status. Assistant Manager should highlight those rooms with the hotel debit exceeding the authorized account on the report. Normally, the hotel debit refers to the projected consumption which consists of the existing balance and one night room rental (current rate). If the payment is under credit card, the sufficient approved amount should be obtained from the card centre to cover the projected expenses. The F/O agency should key in the approval code in system for reference. If the payment is on cash basic, the duty Assistant Manager shall call up to the room to ask for more cash deposit from guest by saying, Good evening, Mr. Chen. This is Simon calling from Assistant Manager desk, we are sorry to advise that the cash deposit you paid upon your checking in is not sufficient enough the cover you rental of staying. Would you mind coming down to the Front Desk to pay deposit? Thank you. In the event of guest is not in, the Assistant Manager should leave a massage to the guest room to alert the guest of the status. Assistant Manager should pay close attention to those room with high balance, the registration card should be reviewed carefully as well as the physical inspection on the room should be conducted to see if any unusual found. Assistant Manager should consider to stop the credit facilities of the room by setting No post in system, and double lock the guest room for further action if necessary. If the guests expense is over the acceptable amount agreed by the management, the Assistant Manager should contact the guest to settle full amount or partly to minimize the possibilities of payment unable to be collected. 9.For any suspicious skipping, refer to the