资源需求与交易成本对服务外包治理机制的作用——基于N公司的案例研究.pdfVIP

Vo l. 11 No.12 第 11 卷第 12 期 管理学报 2014 年 12 月 Chinese Journal of Management Dec. 2014 DOI 编码: 10. 3969/j. issn. 1672-884x. 2014. 12. 003 资源需求与交易成本对服务外包治理机制的作用关 一一基于 N 公司的案例研究 宋华l 喻开l 于充亢2 (1.中国人民大学商学院; 2. 中国人民大学农业与农村发展学院) 摘要:提出了服务外包中双方的交易治理机制由客户需要的资源类型以及交易成本共同 决定，并建立了需要探究的理论框架。以 N 公司所实施的 4 个不同的软件服务外包项目为研 究对象，详细分析了各个项目所需求的资源、交易成本情况与项目实施中的具体治理机制之间 的关系。根据案例研究结果，提出了在不同资源需求(被操作性资源与操作性资源)以及不同 交易成本(交易成本低与交易成本高)时可供选择的交易治理机制。 关键词:服务外包;资源需求;交易成本;契约治理;关系治理;案例研究 中固法分类号: C93 文献标志码:A 文章编号: 1672-884X(2014)12-1745-10 How Resource Demand and Transaction Cost Determine Service Outsourcing Governance Mechanism: A Case Study of Company N SONG H ua YU Kai YU Kangkang CRenmin University of China , Beijing , China) Abstract: The purpose and motivation of service outsourcing determines that outsourcing behavior can t be thoroughly explained only by TCE or RBV. Based on the literature review , it s proposed that the governance mechanism of service outsourcing is determined by the resource demand of client and transaction cost between vendor and client , and a corresponding theoretical model is developed. Taking N company s four different software service outsourcing project as cases , the relationship a- mong resource demand , transaction cost and governance mechanism is studied. According to the re sults , appropriate service outsourcing governance mechanism is suggested according to different re source demand of client and different level of transaction cost. Key words: service outsourcing; resource demand; transaction cost; contractual governance; re l