酒店管理前厅 释放成本——酒店客房前台部分2015叶予舜).pdfVIP

酒店管理前厅 释放成本——酒店客房前台部分 1. Are you using ‘creative scheduling’ to provide desk coverage? 你是否采用‘创意型日程表’进行前台的人员安排？ Utilizing amid-shift (11am-7pm) may provide adequate coverage rather than an additional7am-3pm or 3pm-11pm shift Are Managers or other trained team members scheduled to cover swing shifts, or breaks? During peak days and peak hours, consider four 10-hours shifts to provide more overlap from one shift to another (Please remember to adhere to overtime and local labour rules) 采用中班（中午 11 点 - 晚上 7 点），比增加上午 7 点-