商务口语18.docVIP

法律事务——商务谈判（1） 1.Customer satisfaction 客户满意度 A: How do you guarantee the customer satisfaction？Sometimes they have unreasonable requests.B: The way is always to say yes to a customer, but the yes is conditional. A：你们怎样保证客户满意呢？有时他们会提一些不合理的要求。B：关键是对客户永远说“是”，但这个“是”是有条件的。 2.Gain/loss of market share 得到/失去市场份额 A: Why did we lose so much of the market share?B: The government put a control on the loans. People are not buying cars like a year ago. A：我们为什么会失去这么多的市场份额？B：政府对贷款实施了控制，人们不像一年前那样愿意买车了。 3.Import/export 进口/出口 A: How could we import parts from China to reduce our costs?B: Everyone is doing it. Why shouldnt we? There has to be a way for us. A：我们怎么能从中国进口零件来降低成本呢？B：大家都这样做，我们为什么不应该这么做呢？一定有办法。 4.Paid tooling 付费工装 A: Are we going to pay for the tooling?B: Yes. For this program, we will provide paid tooling. A：你会付工装费吗？B：是的，对这个项目我们会提供付费工装。 5.Play games 敷衍搪塞A: He was playing games with me.B: We need to figure out how to nail him. A：他是在敷衍我。B：我们得想办法控制住他。 法律事务——商务谈判（2） 1.Price Cut 降价 A: For this year, we want to start a new round of price cut.B: We knew already, but just didnt konw how much you want to cut. A：今年我们要开始新一轮的降价。B：我们已经知道了，但是不知道你们要减多少。 2.Recall 召回 A: Your problem has caused recalls of seventy thousand cars. B: We are sorry about the problem. We have provided a solution to the issue. A：你们的问题造成了七万辆轿车的召回。B：真的很抱歉，我们已经提供了问题的解决办法。 3.Request for support 要求支持 A: There was a request for support from our customer.B: Well, what are you waiting for? Go and assign someone this job. A：我们的客户要求技术支持。B：那你还等什么？快去把工作布置下去。 4.Supplier chain 供应商链 A: How are you going to develop the supplier chain?B: We have some suppliers in line already. We have targets for the rest. A：你要怎样开发供应商链？B：我们已经有一些供应商了，对其他供应商，我们也有目标了。 5.Terms of payment 付款条款 A: Is there any chance to negotiate the terms of payment?B: Anything is possible. You need to convince me that you are reasonable. A：付款条款还有没有再谈谈的可能？B：没有不可能的，但是你得说服我你是有道理的。 1