职场考试写作辅导.ppt

* * * * 三种商务书信格式 3.改良齐头式（常见） 改良齐头式（modified block style）结合了缩排式与齐头式的特点，它看起来跟缩排式很像，而最大的不同，就是在改良齐头式中：段落首行齐头，新段落与左边界齐头（flush left）。 寄件人地址、日期、结尾敬辞和签名都缩排。改良齐头式就跟齐头式一样，版面看起来清晰整齐，它是商务书信经常使用的格式。 道歉与解释 Appology Explanation Dear Mr. / Ms， We are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of March 10. Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy. Yours faithfully Lily 投诉信Letters of Complaint Dear Mr. Chang: On September 10, our order for 280 women’s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled. We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible. Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us. Sincerely yours, Sunny Lee Manager 感谢信Letters of Thanks Dear Jenny: I do not need to tell you how greatly I appreciate all you have done for me these days and how grateful I am for the comfort and understanding you gave me when I needed them so desperately. No one knows better than you how important my mother meant to me and what an aching void my life has become without her. But I am trying to take your advice and I hope that returning to my work next week will help heal the sorrow. 　　I really do not know what I would have been without you. Thank you again for everything you have done for me! 　　 Affectionately, David The Opening and Conclusion of English Business Letters（英文商务信函的开头和结尾） 　信函的开头应该直入主题，要避免空洞。根据书写商务信函的目的不同，开头一般分为两大类：一是回复信件；二是主动与对方联系。 　对于回复信件，可采用以下方式开头。 1. 英文商务信函的开头 （1）感谢对方的来信 We t