第 10 章 项目沟通管理（The tenth chapter is project communication management）.docVIP

第 10 章 项目沟通管理（The tenth chapter is project communication management） The tenth chapter is project communication management Project communication management includes processes necessary to ensure timely, appropriate planning, collection, generation, publication, storage, retrieval, management, control, supervision, and final disposition of project information. The vast majority of the project managers time is spent communicating with team members and other stakeholders, whether or not those members or stakeholders come from within the organization (at all levels of the organization) or outside the organization. Effective communication builds a bridge between stakeholders, linking different stakeholders with different cultural and organizational backgrounds, skills, perspectives, and interests. These stakeholders can influence the execution or outcome of the project. Summarizes the process of project communication management, including: 10.1 planning communication management - the process of developing appropriate project communication methods and plans based on stakeholder information needs and requirements and the organizations available assets. 10.2 management communication - the process of generating, collecting, distributing, storing, retrieving, and ultimately disposing of project information in accordance with a communication management plan. 10.3 control communication - the process of monitoring and controlling communication throughout a projects life cycle to ensure that stakeholders meet the information needs. These processes not only interact with each other, but also interact with other processes in the domain of knowledge, The communication activities involved in these processes can be categorized in a variety of dimensions. Dimensions to consider include: Internal (within the project) and external (customers, suppliers, other projects, organizations, the public); Formal (reports, minutes, presentations) and informal (e-mail, memos, impromptu discussions)