皇冠岗位职责-房务总监.doc

JOB DESCRIPTION 岗位职责 JOB TITLE: ROOMS DIVISION DIRECTOR 职 位 房务总监 AREA/DEPARTMENT: ROOMS DIVISION 部 门 房务部 REPORTS TO: DEPUTY GENERAL MANAGER/GENERAL MANAGER 直 接 上 级 副总经理 / 总经理 JOB BAND: DIRECTOR 级 别 总监 POSITIONS SUPERVISED: FRONT OFFICE MANAGER / EXEC. HOUSEKEEPER 下 级 前厅部经理/行政管家 JOB SCOPE: 工作范围 Oversees and directs all aspects of Front Office, Housekeeping, Laundry operations and Recreation and Health Club operations. 监管和指导前厅部、客房部、洗衣房以及娱乐健身俱乐部的日常工作。 TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. 证明：本人确认已阅读了职责描述，并同意履行工作职责描述中所规定的职责。 Signature:签名 …………………………………………………………………… Date: 日期 …………………………………………………………………………. Key Responsibilities 主要职责HUMAN RESOURECS 人力资源 Supervises the overall activities of Front Office, Housekeeping, Laundry, Recreation and Health Club operations 监督前厅部、客房部、洗衣房、娱乐健身俱乐部的整体工作。 Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition 监督上述各部门的工作人员，确保及时，礼貌的接待宾客，并使客人感觉得到充分的重视。 Ensures staff, particularly guest contact personnel, are familiar with Club members, known repeat guests and other VIPs and provide special attention and recognition 确保员工，特别是直接与客人交往的工作人员熟悉会员，能够认別出常客及其它贵宾，并对这些特殊客人格外关照。 Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security 协调房务部各部门之间的相关信息的交流工作，并指导房务部与其它部门，特别是工程部和保安部之间的信息交流。 Consults with Department Heads and General Manager on an ongoing basis to improve business conduct 保持与部门负责人及总经理的磋商机制，以改进业务。 Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipme