酒店员工手册（Hotel staff manual）.docVIP

酒店员工手册（Hotel staff manual） Chapter I General Provisions 1, the purpose of preparation We warmly welcome you to join the XXXX Hotel, in order to create first-class hotel practitioners, and maintain the hotels systematic management level, the preparation of this employee manual. All the articles in the book have been approved by the general manager of the hotel, and all members of the works will be fully understood and carefully observed. Loyal, diligent and enthusiastic polite initiative is promoting the spirit of the hotel, I hope that we can fully play each other, sincere cooperation, a total of proficiency in a particular line, bring brilliant performance for the XXXX hotel. 2, scope of application This manual is applicable in principle to all employees of XXXX, including contract employees and Temporary employees, such as contract managers, conflict with the manual in terms of the terms and conditions of the contract, The contract shall prevail. 3, XXXX guidance management principles We ensure...... We are in harmony with all people, to show sincerity and care To ensure that our service program is always focusing on customers and concise and easy It is expected that all management staff to maintain direct contact with the guests We are trying to create a conducive to employee career development; and help to achieve their personal goals Atmosphere. To effectively update Encourage reasonable risk actions Try new ideas Learn from the thinking of other industries There are benefits to keep the relationship with the owners Let owners know about hotel development and other important matters Achieve or exceed financial indicators Timely invite owners to participate in development projects And have a pleasant environment The second chapter, employee recruitment 2.1 recruitment standards The main principle of XXXX hotel recruitment is based on the applicants adaptability to the relevant position, personal conduct, and the knowledge and experience of the job as the selecti