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酒店培训(Hotel Training)
酒店培训(Hotel Training)
Todays hotel industry, training has been regarded as an important content of the work. It is not only the cradle of training all kinds of professionals in hotels, but also an important weapon to do well in hotel work, strengthen management, improve competition and defeat opponents.
To fully understand the role and status of job training, to master the characteristics and rules of hotel training, establish a complete training system, and seriously work to implement quality control training, training is the key to the hotel.
The role and status of a full understanding of training in hotel management
Hotel is the purpose of service first on the guests. If the service is the hotels life, then the management and service personnel at all levels is the master of hotel certification.
Both at home and abroad to provide guests the hotel, but the plot, comfortable rooms, delicious food, let guest accommodation, travel, shopping is convenient. To achieve this satisfactory service, we must rely on a certain quality of service personnel.
Is the service level of the hotel can be maintained in the continuous flow of employees, consolidate the guests from the The stream never stops flowing. constantly improve, the demand of the society? Can the hotel always maintain a number of both conscious and political awareness, high cultural quality, but also a strong sense of service, service skills and skills of hospitality and courteous hotel product marketing staff? Where do these people come from? Of course, can only rely on their own training, relying on Hotel training.
Training is the only way which must be passed successfully. Training is the hotels stamina.. Without training, there will be no quality of service. More and more hotel operators are beginning to realize that there is no lack of training to maintain and improve the management and service quality of the hotel. Many visionary hotel executives are more knowledgeable, saying: training is also management..
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