Ability to sell and service awareness（销售能力和服务意识）.docVIP

Ability to sell and service awareness Today, in my classroom, my students asked a question. Her shop has such an employee, as was previously done in bulk, so the body has a lot to do bulk sales habits and habits. In simple terms, this girl actually quite strong sales ability, eloquence is also very good, but that feels like doing brand monopoly, words and deeds are not standardized, and the customer service has not done carefully, there is no feeling. But she feel pretty good. Treat such employees how to do it? After listening to the employees, I fell into thought. Previously, in our shop, we hope to find a lot of bosses and strong sales staff that there was such employees, performance will not be bad. But in fact, sales capability and good sense of service are two different things, good sense of service must be good sales, but sales ability and not necessarily good sense of service. So, treat these so-called strong sales staff, how should we do it? For example. I am now a customer, came to a cosmetics shop. Experiencing strong sales staff, she might like Reception: Shopping guide: ‘Miss Hello, Welcome Please feel free to look at.’ Customer: ‘Thank you.’ Shopping guide: ‘Here we have the newly arrived goods, is now a promotion, you look to the side.’ Said lead the customer to the makeup counter. Customers look to follow shopping guide. ‘Now we are certain brand of liquid foundation is engaged in activities, buy one get one, buy a bottle of liquid foundation can send a box of powder, a good deal oh.’ Shopping guide warm introduction. Customer: ‘Is that right? Very cost-effective. Whether I do not really need Oh, just bought too soon.’ Customer hesitated, careless preparation to other counters. Shopping guide quickly said: ‘Miss You wait, now buy really good deal, so be it, I take you one more puff, so you can buy a box of liquid foundation and powder puff has a related, never Oh, such a big discount. really good deal good deal. ago we s