和客户交谈的一些注意事项（Some tips for talking to customers）.docVIP

和客户交谈的一些注意事项（Some tips for talking to customers） Bad bad thing you will speech and deportment People often say, details determine success or failure.. When visiting a customer, a small act of sales or an inappropriate word may undermine the success of the negotiations and put the sales job at an impasse. Because the most important sales is life, life is the most direct reflection of your speech and deportment and temperament appearance, the customer only first accepted outside of you, is likely to further contact, accept your product! Bad speech and deportment will be bad for you good, your every word and action, are related to the success of every act and every move to visit. So what kind of speech and deportment is appropriate, what kind of speech and deportment is bad? First, the sales staff talk Sales peoples speech can be divided into two categories: proper and undesirable. Proper speech helps the progress of a visit, while bad conversation is not conducive to the smooth progress of a visit. 1. appropriate speech sales personnel appropriate speech includes the following aspects: (1) polite expressions. When a salesperson talks with a client, he must be polite and polite, so polite expressions are more important. Usually, please and thank you are the most important polite expressions when talking with customers. (2) the language should be easy to understand. Easy to understand language is most easily accepted by customers, therefore, in the process of communicating with customers, sales staff should pay attention to the language is easy to understand. The sales staff to popularize the sentences in the language use, less use of written statements. If the terminology used esoteric or deliberately quibble, will make the customer feel difficult to understand, so not only can not smooth communication with customers, also in the invisible you widen the distance with the customer. (3) appropriately grasp the propriety of speaking. Talking with clients, some sales staff