职业形象塑造与现代商务礼仪（Professional image building and modern business etiquette）.docVIP

职业形象塑造与现代商务礼仪（Professional image building and modern business etiquette） Professional image building and modern business etiquette Curriculum syllabus Brain storming: whats your real professional image? What are your problems with professional image and business etiquette? Each person puts forward his own problems in his work, and the teacher takes these difficult questions as a case to cross, analyze and practice the whole course to solve the practical problems of the students. Why should we pay attention to professional image and business etiquette? 1. on the workplace for the modern white-collar occupation / Jinling image and business etiquette data analysis 2. self test: your professional image, skills, testing 3. self test: your business etiquette skills test Modern business etiquette chapter I. overview of business etiquette 1. definition and characteristics of etiquette 2., the role of business etiquette 3. basic principles and requirements of business etiquette Two, communication etiquette 1. business meeting etiquette: etiquette, addressing, greetings, interpersonal distance and guidance - in the corridors, stairs, in the elevator, in the drawing room door Case: what are Yang Lans worries about looking forward to the 2008 Olympics? Is it still worrying? Introduce, shake hands, business card Training games: quick awareness, proper communication Scenario: at the Trade Fair 2. reception and visit Etiquette: business reception seven steps, business visit five steps He who cannot be punctual is not trustworthy - punctuality is good faith Scene simulation: how do you accommodate guests of different status? 3. ride the means of transport: by car, taxi, plane, train, etc. 4. Business Communication Etiquette: telephone etiquette, SMS etiquette, fax etiquette, network communication etiquette (Email, B, TO, B, B, TO, C, QQ, BBS) Case: the press officer called Zhang Yining Guo Yue out of courtesy 5. seating Etiquette: concept, respect the common scene seating etiquette