QS9000审核员培训教材英文原版.ppt

INTERNAL AUDITING FOR Welcome Introductions Name Company Title/Position Current responsibilities Experience in quality systems Experience in auditing What do you expect to learn from this course? Agenda Auditing fundamentals The audit system Human factors role in auditing Audit preparation Audit performance Opening meeting Closing meeting Audit report Follow-up action Case study Exam Exam (3-1/2 hours) 1-1/2 hours Part 1 (open book) Seven case studies Answer as the team leader If there is a nonconformance, cite the closest element/subelement of QS-9000 15 minute break 2 hours Part 2 (closed book) General questions about auditing Multiple choice/fill in the blank/true-false Part 3 (closed book) QS-9000 requirements Multiple choice/fill in the blank/true-false MODULE 1 Introduction Introduction This module will discuss: Definition of quality Cost of nonquality Cost of quality Prevention costs Appraisal costs Quality system Definition of Quality Quality = ? Definitions of Quality Dictionary A characteristic or attribute of something; property; a feature. Excellence; superiority. Degree or grade of excellence. Deming Quality has meaning only in terms of the customer, his needs, what he is going to use it for. Continuous improvement. Definitions of Quality Juran Fitness for use/fitness for purpose as seen by the user. For long-lived items: availability, reliability and maintainability (the “abilities”). Regulated Industries Meeting specifications or requirements. Definitions of Quality Crosby Conformance to requirements. Ishikawa Products and services which are economical, most useful, and always satisfactory to the consumer. ISO 8402 The totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs. Costs of Nonquality Waste due to scrap or rejected items Reperformance of work Inefficient use of resources Service and warranty costs Customer loss of confidence Loss of market