五星级国际大酒店内部控制管理.pdfVIP

五星级国际大酒店内 五星级国际大酒店内 部控制管理 部控制管理 Outline Outline OOuuttlliinnee • Room sales • Treasury • Receivables • Food and Beverage Sales • Purchases and stocks • Personnel and payroll • Risk prevention ROOM SALES ROOM SALES RROOOOMM SSAALLEESS � Guarantees of payment � Guest in house control � No show � Complimentary � Rebate/Paid out � Room reconciliation � Breakfast ROOM SALES ROOM SALES RROOOOMM SSAALLEESS ROOM SALES ROOM SALES RROOOOMM SSAALLEESS Guarantees of payment Guarantees of payment GGuuaarraanntteeeess ooff ppaayymmeenntt Guarantees of payment Guarantees of payment - GGuuaarraanntteeeess ooff ppaayymmeenntt - -- - - -- • Is a credit card authorisation advance payment requested for the - / individual guests / ?是否对个人客户要求信用卡授权提前 付款？ • Are the guarantees of payment for Corporate Guests and vouchers - for Tour Operators requested?是否对公司客户要求付款担 保，以及对旅行社机构要求凭据？ • Is a suitable payment guarantee required from Corporate Guests -