Unit 2 Business Calls 浙大出版社：商务英语课件.ppt

Task 2. You are the Sales Manager of a foreign trade company. Recently you received a fax from an American customer complaining of the late delivery of his Order No.566 for 2000 color TV sets. Then you looked into the matter and found it was the fault of your dispatch department. Write a short memo to your assistant, Alan Chen: ? Asking him to visit the dispatch department and urging them to dispatch the order; ? Specifying the goods, quantity and the deadline for dispatch; ? Adding any relevant information you can think of; ? Write 60-70 words. Job Advertisement (1) Writing Practice 2.8 Follow-up Practice Yes, let’s do it! We will practice what we have learnt in this unit. 1) A: Good morning, Sales Department. Can I help you? B: ________________________________________________ 2) A: May I ask who’s calling, please? B: ________________________________________________ 3) A: ________________________________________________ B: Do you know when he will come back? 4) A: I’m sorry, I’ve no idea. Would you like to leave a message? B: ________________________________________________ 5) A: Hello, Ms Jones. What can I do for you? B: _________________________________________________ 6) A: Mr. Smith is tied up on another line. Could I put you on hold for a minute? B: _________________________________________________ 7) A: __________________________________________________ B: Sorry, there’s no one by the name of Henry here. 8) A: _________________________________________________ B: Sorry the line is engaged. 9) A: Could you put me through to the manager’s office? B: __________________________________________________ 10) A: I’m afraid he isn’t in at the moment. What can I do for you then? B: __________________________________________________ 2.8.1 Write down what you would say to each of the following questions or answers and then practice the dialogues with your partner. 2.8.2 Pair Wor