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Reliability Engineering and System Safety 46 (1994) 75-81
~) 1994 Elsevier Science Limited
Printed in Northern Ireland. All rights reserved
0951-8320/94/57.00
ELSEVIER
Electric power system customer interruption
cost assessment
Garry Wacker Garry ToHefson
Power Systems Research Group, University of Saskatchewan, Saskatoon, Saskatchewan, Canada, S7N OWO
A common approach used in quantifying the worth or benefit of electric
service reliability is to estimate the customer costs (monetary losses) associated
with power interruptions. Customer surveys are often used to determine
interruption costs. The Power Systems Research Group has recently
conducted surveys of Canadian electric utility customers in the residential,
commercial, industrial, and agricultural sectors. These surveys were sponsored
by the Natural Sciences and Engineering Research Council and eight
participating utilities. This paper presents summary results of these surveys
with emph
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