知识管理精品教学（黄兰秋）案例：英国石油公司的知识管理实践和经验.pptVIP

Knowledge Management……in pursuit of excellence chris.collison@ geoff.parcell@ What we’ll cover An introduction to BP’s knowledge management framework, tools and processes A practical experiment which we can all participate in How BP is embedding knowledge management principles into its core processes A word from our sponsor… Managing Knowledge? “The idea is not to create an encyclopaedia of everything that everybody knows, but to keep track of people who ‘know the recipe’, and nurture the technology and culture that will get them talking”Arian Ward, Hughes Space Communications Peer Assists: a way to get people talking – in the right way BP’s knowledge management framework Finding solutions to business issues… BP’s knowledge management framework After Action Reviews:Learning during Retrospects:Learning after doing What was the objective of the project? What did we achieve? What were the successes? Why? Why? Why?!How can we repeat the success? What were the disappointments? Why? Why? Why?!How can we avoid them in future? ‘Marks out of 10’ Context and detail – where and when you need it… Recap… Time for some audience participation! How does it work? Every business unit benchmarks itself against a set of key “practices” using a common assessment tool Targets for improvement are agreed by business units, and offers and requests are recorded Results are collated and analyzed and a “big picture” is created Through a “dating agency”, business units are brought together to share their strengths  Good practices, tools, offers and requests are made widely available through an intranet “community centre” The “Stairs” Diagram Instant Chat... A shared newspaper... A living toolbox... What we covered… An introduction to BP’s knowledge management framework, tools and processes A practical experiment which you all participated in How BP is embedding knowledge management principles into its core processes Some key messages to leave you with… H