商务英语bussinessphonecalls.pptVIP

How to make effective business phone calls To make effective phone calls you need to be prepare ahead. This will save you time and frustration. Steps 1 Set aside a specific time to make your phone calls. 2 Have a calender and a pen at hand. 3 Gather all of your information and supplies before making your calls. have the number to call the name of the person you need to speak to have all of your personal info at hand i.e. - Full name, Date of Birth, Social Security Number, Address and Phone number to reach you at. 4 Think about what you need to accomplish with this call and make note of it. It can help to write down your talking points. Make note of any questions that you need to ask. 5 If you feel nervous or uncomfortable take a moment to visualise the conversation in your mind and take a few deep breaths. 6 Place the phone call. 7 When you are finished with the call take time to thank the other person and reiterate the important information. Tips Make sure to turn off the TV, Music, or other distractions when making professional phone calls. Children, including babies, should be out of the room. Remember that putting things off only makes it worse. Just get the phone calls done and youll feel much better. Be clear and to the point. Take notes as needed. Be sure to check your calendar to see if you have other commitments. Write all appointments or things to do immediately. Warnings Avoid meandering around and not getting to the point quickly. This will lead to wasted calls, and you wont have the information you need. Things Youll Need Calendar Pen and Paper Quiet time Thank you