ch01 Facing Today’s Communication Challenges.pptVIP

Chapter 1 Facing Today’s Communication Challenges Communication Skills Why do you need good communication skills? Communication Skills Communication skills are essential for Job placement Job performance Career advancement Success in the new world of work Trends in the New Workplace Flattened management hierarchies More participatory management Increased emphasis on teams Heightened global competition Innovative communication technologies New work environments Focus on information as a corporate asset The Process of Communication The Process of Communication Barriers to Effective Listening Physical barriers—hearing disabilities, noisy surroundings Psychological barriers—tuning out ideas that counter our values Language problems—unfamiliar or charged words Nonverbal distractions—clothing, mannerisms, appearance Barriers to Effective Listening Thought speed—our minds process thoughts faster than speakers express them Faking attention—pretending to listen Grandstanding—talking all the time or listening only for the next pause Ten Misconceptions About Listening Listening is a matter of intelligence. Fact: Careful listening is a learned behavior. Speaking is more important than listening in the communication process. Fact: Speaking and listening are equally important. Ten Misconceptions About Listening Listening is easy and requires little energy. Fact: Active listeners undergo the same physiological changes as a person jogging. Listening and hearing are the same process. Fact: Listening is a conscious, selective process. Hearing is an involuntary act. Ten Misconceptions About Listening Speakers are able to command listening. Fact: Speakers cannot make a person actually listen. Hearing ability determines listening ability. Fact: Listening happens mentally—between the ears. Ten Misconceptions About Listening Speakers are totally responsible for communication success. Fact: Communication is a two-way street. Listening is only a matter of understanding a speaker