酒店房务英语Module_1_Making_Reservations教材教学课件.pptVIP

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酒店房务英语Module_1_Making_Reservations教材教学课件.ppt

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《酒店房务英语》; ;Leading-in;Think of the question when you study the dialogues:What does a reservation call include?(who makes the reservation/when for reservation/what type of room for reservation/how much of the room rate);The following pattern drills should be recited by the students●Room Reservation. Can I Help you? / Reservations. Can I help? ●I’d like to reserve a room.●Which/ What kind of room would you prefer?● A double room, please.●What is the date, please? / Which date will that be? / When for, please?●How many guests will there be in your party?●May I know your name / phone number /email? ●What is the rate?●I’d like to confirm your reservation.●Thank you for calling us.; Reservation Enquiry CardDate__28th.August__ name of guest Mr. Johnson Requirements: single______ double______ triple_______ suite__?__Date of arrival _28th. August__ time of arrival _8:30 P.M._Booked by _Mr.Johnson____ Company _ British Clothing International__Address _25 Breakfield, Coulsdon, Surrey, England__ Telephone number _756-2691___Room rate _$400 per day_ Method of payment _in cash_Special requirements _an executive suite with a nice view_Employee’s signature ________________;1. Greet the caller.2.Try to understand why the caller calls.3.Obtain the information for the guest.4. Check room available.5. Appreciate guest.;◆the definition of the hotel (para.1)◆the history of hotel industry (para.2)◆the diversity of the hotel (para.3)◆the classification system of the hotel (para.4-10)◆the main functional departments of the hotel (para.11)