Total Quality Management-质量管理QC品质管理培训教案课件PPT.pptVIP

Total Quality Management Total Quality Management 第一章 Introduction 王德榮 9042302 Total Quality Management—Definition Total-Made up of the whole. Quality-Degree of excellence a product or service provides. Management-Act, art, or manner of handling, controlling, directing, etc. TQM is the art of managing the whole to achieve excellence. Do unto others as you would have them do unto you. TQM-six basic concepts 1、高階主管自上而下長期的全力支持與推動TQM is a continual activity that must be entrenched in the culture－it is not just a one-shot program. TQM must be communicate to all people. 2、專注在顧客身上Do it