国际商务第三章 2.pptVIP

Business Communication7eOber;Interpersonal communication skills ;;;Nonverbal Communication;Silent messages ;Nonverbal communication ;;Facial Expressions;面部表情;Facial Expression: Raising your eyebrow;眉毛语言;眼睛语言;嘴巴语言;嘴部语言;Gestures and Posture;Thumb-up Gesture ; Difference Use of Body Language;手势语言;　　(4) 两手手指并拢并置胸的前方呈尖塔状，表明充满信心，这种动作多见于西方人，特别是会议主持人、领导者、教师在主持会议或上课时，用这个动作以示独断或高傲，以起到震慑学生或与会者的作用。　(5) 手与手连接放在胸腹部的位置，是谦逊、矜持或略带不安心情的反映。歌唱家、获奖者、等待被人介绍者常有这样的姿势。　(6) 两臂交叉于胸前，表示防卫或保守，两臂交叉于胸前并握拳，则表示怀有敌意。  ;腿部动作（下肢）“语言” ; （ 3) 并腿：交谈中始终或者经常保持这一姿势并上身直立或前倾的对手，意味着谦恭、尊敬，表明对方有求于你，自觉交易地位低下，成交期望值很高。时常并腿后仰的对手大多小心谨慎，思虑细致全面，但缺乏自信心和魄力。　　(4) 分腿：双膝分开、上身后仰者，表明对方是充满自信的、愿意合作的、 自觉交易地位优越的人， 但要指望对方作出较大让步是相当困难的。　　(5) 摇动足部，或用足尖拍打地板，或抖动腿部，都表示焦躁不安、无可奈何、不耐烦或欲摆脱某种紧张情绪。　　(6) 双脚不时地小幅度交叉后又解开，这种反复的动作就表示情绪不安。 ;腰部动作“语言” ; (2) 挺直腰板，使身体及腰部位置增高的动作，则反映出情绪高昂、充满自信。经常挺直腰部站立，行走或坐下的人往往有较强的自信心及自制和自律的能力，但为人可能比较刻板，缺少弹性或通融性。　　(3) 手插腰间，表示胸有成竹，对自己面临的事物已作好精神上或行动上的准备，同时也表现出某种优越感或支配欲。有人将这视作领导者或权威人士的风度。  ;身体姿势;商务沟通中的行为语言;How would you explain the cause for the laughter?;Toward the end of the staff meeting, Randy Hightower, in his characteristic upbeat fashion, told his employees loudly that he looked forward to working with them and that he anticipated that this would be their best year ever. To emphasize his optimism for the coming year, Randy Hightower accompanied his verbal remarks by slapping his fist against his palm. The reaction was instantaneous: most people laughed, giggled, or looked embarrassed. Unfortunately, Randy Hightower felt that the point of his dramatic climax was lost among the laughter.;;Personal Appearance;;What’s the difference?;Time;Social Different 1: Time;;;Touching Behavior;;;Bahraini men talk with animated gestures and make direct eye contact.;;Public;Quotations aboutnonverbal communication;Debate issue: Should managers use an authoritarian communication style?;Listening;Quotes on listening;Listening Style;Choosing Listening Style; The Listening Process; Barriers to Listening; Envir