MB—Juran Philosophy.ppt

* * * * * * * * * * Module Code and Module Title Title of Slides Teaching of Quality Guru Joseph Juran Learning Outcome At the end of this chapter, you should be able to: Understand and use the quality approaches developed by Joseph Juran. Quality Philosophies Writer Definition of Quality Orientation Developed Deming Fitness for purpose Customer 1. Deming’s Philosophy 2. Fourteen Points of Quality 3. Deming PDCA Cycle 4. System of Profound Knowledge Juran Fitness for use Customer 1. Quality Trilogy 2. The Five Quality Characteristics 3. Internal Customer The Four Phases of Problem Solving 5. Quality Council 6. The Quality Spiral Crosby Conformance to requirements Supplier 1. Five Absolutes of Quality 2. Fourteen-Point Plan for Quality Joseph Juran’s Philosophy Joseph Juran’s Philosophy Proposed no major cultural change in the organisation, but rather sought to improve quality by working within the system familiar to managers. Employees at different levels of an organisation speak in their own “language”. Joseph Juran’s Philosophy Juran’s prescriptions focus on 3 major quality processes called the Quality Trilogy: Quality planning: Identifying customers both external and internal, Determining customers’ needs, Translating customer needs into specifications, Developing product features that respond to those needs Quality control- the process of meeting quality goals at a minimum combined costs during operations. Quality improvement- the process of breaking through to unprecedented levels of performance. March 29, 2006 Juran Trilogy – A Training Tool * By Marious Tcherpokov What is Juran Trilogy? The Quality Trilogy Universal approach to quality Various hierarchy levels Various functions Various product lines Top management involved Entire organization involved March 29, 2006 Juran Trilogy – A Training Tool * By Marious Tcherpokov What is Juran Trilogy? A systematic approach Break through existing levels of quality and reach u