Conflict Management - Salisbury University - A Maryland 冲突管理-索尔兹伯里大学-马里兰州.pptVIP

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Conflict Management - Salisbury University - A Maryland 冲突管理-索尔兹伯里大学-马里兰州.ppt

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Conflict Management - Salisbury University - A Maryland 冲突管理-索尔兹伯里大学-马里兰州.ppt

ConflictManagement Chapter Ten Constructive Confrontation at Intel Intel employees learn to fully evaluate ideas through “constructive confrontation.” The objective is to attack the problem, not the employee, but some critics claim the process is a license for some Intel staff to be bullies. Conflict Defined The process in which one party perceives that its interests are being opposed or negatively affected by another party Is Conflict Good or Bad?: Pre 1970s View Historically, experts viewed conflict as dysfunctional Undermined relations Wasted human energy Results in job dissatisfaction, turnover, stress, lower productivity, less information sharing Is Conflict Good or Bad?: 1970s-1990s View From 1970s to 1990s, experts believed there is an optimal level of conflict Dysfunctional to have too little and too much conflict Some conflict is good because: better decisions reexamine assumptions Improves responsiveness to external environment Increases cohesion within the team Is Conflict Good or Bad?: Emerging View Two types of conflict Constructive (task) conflict Conflict is aimed at issue, not parties Produces benefits of conflict Upper limit to any conflict, including constructive Relationship (socioemotional) conflict Aims conflict a the person (e.g. their competence), not the task or issue Introduces perceptual biases Distorts information processing Is Conflict Good or Bad?: Emerging View Lack of constructive conflict is bad, but some produces positive outcomes, up to a point Relationship conflict is dysfunctional Problem: difficult to separate constructive from relationship conflict Drive to defend naturally activated when ideas are critiqued Minimizing Relationship Conflict Three conditions that minimize relationship conflict while engaging in constructive conflict Emotional intelligence Cohesive team Supportive team norms The Conflict Process Structural Sources of Conflict Sources of Conflict (con’t) Interpersonal Conflict Handling Styles Conflict Management