IB-Liu-09-国际企业的运营管理【企业经营管理推荐】.pptVIP

* * * * * * * * * * * * * * 9.5 Quality and Costs Improves Performance Reliability Increases Productivity Lowers Rework and Scrap Costs Lowers Warranty Costs Lowers Manufacturing Costs Increases Profits Lowers Service Costs Fig. 14.1 Quality … Slide 14-3 ISO 9000 European Unions standards for quality Set by code Firm must be certified “ISO 9000” before it is allowed access to the EU marketplace 9.6 Other Issues Strategic alliances with suppliers Reap benefits of vertical integration and avoid organization integration problems Build trust between firm and suppliers Integrate suppliers in design process Facilitate Just-in-Time process management Just-in-time inventory system management Minimize inventory holding costs Speeds inventory turnover Challenge: minimal inventory buffer may lead to disruption if there is a cross-border supply problem 9.6 Other Issues The role of information technology and the internet Track component parts across the globe to an assembly plant Optimize and adjust production scheduling Electronic data interchange (EDI) Used to coordinate flow of materials between suppliers ,firm, shippers and customers Communicate without time delay Increases flexibility and responsiveness of the whole global system Paperwork decreased Significant competitive advantage Some useful operations tools or principles TQM (全面质量管理) Continuous Improvement (Kaizen) (持续改进) Just-In-Time (JIT) (及时) 5S[整理(Seiri)、整顿(Seiton)、清扫(Seiso)、清洁(Seikeetsu)和修身(Shitsuke) ] Lean Production (精益生产) Six Sigma (六西格玛) (less than 3.4 defects per million opportunities) Balanced Scorecard (平行记分卡) BPI/BPR (流程提高/流程再造) Agile Manufacturing (敏捷制作) Evolution of Manufacturing Strategy Empowered people Intelligent Technology Strategic integration Flattened structure Agility Craftsmanship Agility TQM Lean production Mass production Business Process Improvement (BPI) P Plan D Do A Act C Check Processes (Activities) Outputs Inputs Continuous Improvement Cycle 回顾与思考 推荐图书： Lean Thinking Quali