有效人际沟通interpersonalcommunicationskills汇.pptVIP

The Basics of Effective Interpersonal Communication What is communication? What do you think communication is? How would you define it? Take a few moments to write down some of your thoughts… Four facets of communication Three are four facets in all types of communication: Sender Receiver Information Behavior Four facets of communication In any communication: The Sender is the person trying to communicate a message The Receiver is the person at whom the message is directed A message is sent to convey information Information is meant to change behavior Shared symbols Sometimes when we communicate we assume we are using shared symbols when we might not be Think about the term “asap”, “as soon as possible”. What does it really mean? Think about how the meaning might change in the situations on the next slide… Shared symbols How might your meaning of “asap” change in these situations?… Someone from another department calls. He needs some detailed information asap; but you are already rather busy. A coworker comes to you for help with an assignment. She needs you asap; but you have another job to finish before lunch. Your immediate supervisor, whom you like to please, asks you to type a memo for her asap; but you already have a stack of other jobs to finish. Shared symbols Someone from another department calls. He needs some detailed information asap; but you are already rather busy. In this situation, you might interpret “asap” as “when I have finished all of my own work and have a chance to get to it. It might be tomorrow or the next day.” Shared symbols A coworker comes to you for help with an assignment. She needs you asap; but you have another job to finish before lunch. In this situation, you might interpret “asap” as “after I have finished my own work, I will help out after lunch”. Shared symbols Your immediate supervisor, whom you like to please, asks you to type a memo for her asap; but you already have a stack