毕博KnowledgeStructuring.pptVIP

Knowledge Structuring Dr. Birte Schmitz October 2002 Agenda Taxonomies or Knowledge Maps Example General approaches to information access Structuring of Information and knowledge is the key to successful KM Principles and systems that facilitate access to information, offer content the user needs to solve his problems, Enable the user to connect new knowledge with experiences (facilitate learning). Knowledge Maps / Taxonomies ... Are collections of terms that are generally structured hierarchically. The basic terms are a restricted set of authorized terms (?controlled vocabulary“). In addition to these terms you often need lists of synonyms and relationships between these terms ... Are a classification system. ... Are the basis for the navigation through the information space. Basic terms Why a ?Controlled Vocabulary“? Offers consistency Facilitates search and browsing Why do you need to state relationships between terms? (Thesaurus) To also find not exactly matching terms Knowing the superordinate terms can lead to disambiguation (bank as a financial institute) Subordinate terms offer another level of specificity (you do not look for dog but for German Shepard) Taxonomie von Yahoo Example for a taxonomy Different types of knowledge maps Conceptual maps: Organised by topics Represent the relationships between explicit information sources Often multi-dimensional to express the different views Process maps: Represent processes (the order of tasks) Competency maps: Represent the relationships between knowledge and employees Content in Context: Building Taxonomies The terms the structure is based upon build up a common language. A knowledge map enables the user to navigate in the company’s knowledge base (more successful than solely using a full-text search engine). Browsing through the knowledge map enables new employees to get to know the company-relevant knowledge. Example: KPMG Taxonomy Categories and content types Criteria to evaluate the usefulne