加拿大网上零售调查与研究报告.pptVIP

Copyright ? 2000 , The Boston Consulting Group, Inc., Retail Council of Canada, All Rights Reserved. ECM-12532-00-Retail Council-19Jun00-TOR-gc-cj -*- Now let’s talk about fulfillment, and I’m going to focus on the consumer viewpoint Consumers are notably less satisfied with fulfillment and customer service than the other elements of the online shopping experience 36th Annual Retail Council of Canada ConferenceJames VogtleJune 19, 2000 The Canadian Online Retailing ReportA survey by The Boston Consulting Group and Retail Council of Canada THE CANADIAN ONLINE RETAILING REPORTA Snap