商务沟通技巧（英文版）.ppt

The ninth class  Outcome 3 April 12nd, 2006 4、3、6 Format and Structure of a Formal Meeting 1、Arrange a group Obviously, you can’t take part in a meeting or discussion without other people! As a general rule a group of 5-6 is probably a good size .This is enough people so that a range of opinions is expressed, and small enough for everyone to be able to contribute. Work with people with whom you feel comfortable. This will make it easier to talk and respond. 3、Decide what you’re going to say  Everyone should spend some time thinking about what s/he wants to say. It’s a good idea to write some notes so that you remember what you want to say. These don’t have to be word-processed, or prepared professionally, as they are only for your use. 4、Prepare the venue  Decide where you’re going to have the meeting and arrange the furniture so that everyone can see everyone else. If you’re holding a meeting with a chairperson, s/he will normally sit alone at the head of the table. Others sit around the table, so that everyone can see everyone else. 5、Hold the meeting or discussion Hold the meeting. Your lecturer may give you a time limit. Even if not, it’s often a good idea to agree a time before you start. Here’s what normally happens in a meeting: 6、Having your say You must contribute to the meeting or discussion. You should give your opinions or ideas, and react to what others say. Remember to make your points calmly and confidently, and make sure you give all the information required, making your points in the proper order. You should adopt a tone which is appropriate for the meeting. Be aware of your non-verbal communication as well. 7、Responding to others Question people if you’re not sure what they’re saying, and answer questions when you are asked. Taking part in meetings requires you to both provide information and to request information. By doing so, you will help everyone else, and you will help the meeting to meet its purpose. Summary: F