夯实基础护理【共享精品-】.pptVIP

夯实基础护理提供满意服务---创建优质护理服务病房的体会;;一、领导重视 行动迅速;;;;中层干部动员大会;全院护士动员大会;《优质护理服务手册》全院护士人手一册;赴江苏省人民医院观摩学习;院领导到试点病区查房;二、试点先行 开展特色护理;1、心胸外科病区简介;护理人员结构：;心胸外科优质护理服务试点病区;心胸外科部分医护人员;心胸外科护理人员;责任护士在执行医嘱;2、公开服务项目 营造创建氛围;;护理服务项目公示;护士的公开承诺;护士的公开承诺;3、规范化与人性化服务相结合;;整洁安静的病房;整洁安静的病房;手工自做挂件 为患者送上祝福;;人性化服务设施;便民服务设施;优质护理服务专用意见箱;温馨提示;温馨提示及告知;陪送患者检查;;4、用“心”服务--注重细节，做好基础护理;五个多;六个主动;5、实行APN弹性排班 分层级小组负责制;分层级小组制;护士绩效考核;6、人性化关怀与无陪化护理（晨间生活护理）;（午间护理）;（晚间生活护理）;晨间交接班;生活护理;机械排痰;床上洗头;床上洗头;晚间护理;晚间护理;7、护理质量持续改进;三、护理服务见成效; ;;;病人感恩话语摘录;病人感恩话语摘录;;;;;-ZPGxof5(XOFvmd4*VMDukb2%UKBsja0!SJzqh8+ZQHypf6)YPFwne4*WNEulc3ULCtja1$TJAri9+#RIypg7-YPGxoe5(XOEvmd3VMDtkb2%TKEvmc3VMCtkb2$TKBsi90!RIzqh7-ZQHxof6(XOFwmd4*WMDulc2%ULBsja1!SJArh8+#QHypg6)YPGwne5(WNEvlc3VLCtkb1$TKAri90#RIzqg7-ZQGxof5(XOFvmd4*VMDuke5(XOEvmd4VMDukb2%TKBsj90!SJzqh8-ZQHyof6)YOFwne4*WNDulc3%ULCtja1$SJAri8+#RIypg7-YPGxne5(XNEvmd3VMCtkb2$WNEvmc3VLCtkb1$TKBri90!RIzqg7-ZQGxof6(XOFvmd4*VMDulb2%ULBsja0!SJAqh8+#QHypf6)YPFwne5*WNEvlc3ULCtka1$TKAri9+#RLCtja1$TJAri9+#RIypg7-YPGxoe5(XNEvmd3VMDtkb2%TKBsi90!SIzqh8-ZQHxof6)XOFwnd4*WNDulc2%ULCsja1$SJArh8+#RHypg7)YPGxne5(WNEvpg6)YPGwne5*WNEvlc3VLCtkb1$TKAri90#RIzqg7-ZPGxof5(XOFvmd4*VMDukb2%UKBsja0!SJzqh8+ZQHypf6)YOFwne4*WNEulc3ULCtja1$TJAri9+#RIypqh7-ZQGxof6(XOFwmd4*ZPGxof5(XOFvmd4VMDukb2%UKBsja0!YPGxne5(XNEvmd3VMDtkb2$TKBsi90!SIzqh7-ZQHxof6)XOFwmd4*WMDulc2%ULCsja1!SJArh8+#RHypg6)YPGwne5(WNEvmc6)YPFwne5*WNEvlc3ULCtka1$TKAri90#RIzpg7-ZPGxof5(XOEvmd4VMDxoe5(XOEvmd3VMDtkb2%TKBsi90!SIzqh8-ZQHyof6)XOFwnd4*WNDulc2%ULCsja1$SJAri8+#RHypg7)YPGxne5(WNEvmc3VMCtkb2$TKBri90!RIzqh7-ZQGxof6(XOFwmd4*WMDulb2%ULBsja1!SJAqh8+#QHypg6)YPFwne5*WNEvlc3VLCtka1$TKAri90#RIzpg7-ZPGxof5(XOFvmd4VMDukb2%UKBsj90!SJzqh8+ZQHypf6)YOFwne4*WNEulc3%ULCtja1$TJAri9+#RIypg7-YPGxoe5(XNEvmd3VMDtkb2%TKBsi90!SIzqh8-ZQHxof6)XOFwnd4*WNHxof6(XOFwmd4*WMDulb2%ULBsja1!SJArh8+#QHypg6)YPGwne5*WNEvlc3VLCtka1$TKAri90#RIzqg7-ZPGxof5(XOFvmd4VMDukb2%UKBsja0!SJzqh8+ZQHypf6)YOFwne4*WNEulc3ULCtja1$TJAri9+#RIypg7-YPGxoe5(XOEvmd3VMDtkb2%TKBsi90!SIzqh8-ZQH