原创力文档Appllying Knowledge Management to Improve Performance of Dispersed Teams 应用知识管理提升团队绩效.ppt
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Appllying Knowledge Management to Improve Performance of Dispersed Teams 应用知识管理提升团队绩效
At what point does a team become “Virtual”? not all in one room not all in one floor of a building not on one campus not in the same city not in the same time zone not communicating and collaborating effectively First…A Little about CSM Our business is based on managing and transferring knowledge We train and consult in project management and system engineering Our clients are government agencies and large corporations, primarily telecom and aerospace Our products/services are tailored for each client This has created a large IP repository CSM’s Visualization Model Context Until 1999, we were located on one floor of an office building in the San Francisco Bay Area Our staff is now widely dispersed with the largest concentration in Northern Virginia Even where we’re clustered (Northern VA, Northern CA, and Denver), we are seldom in the local office. Problems we experience as a “Dispersed Team” Knowledge Management - CSM context The Good Old Days… Our functional, vertical organization was unambiguous Internally focused with central control e.g., a “Key Messages Czar” and a central course development department We managed our IP reasonably well IP was in the form of PowerPoint files and Word documents CM tools were spreadsheets and databases Internal collaboration and CM worked well, but growth was limited by development capacity and customer exposure CSM was Re-engineered in 1999 We reorganized as client-centered and horizontal Client Program Managers were heavily involved in IP development and tailoring Control was distributed (but the tools weren’t) We relocated and dispersed Geographical, time zone, and office separation The tools and processes didn’t adapt well We became dependent on e-mail Unfortunately, it slowed the use of other forms of collaboration, communication, and CM Proposal Writing: A Case Study in KM Pre-1999, when a new RFP was released, the marketing manager: Accessed his personal memory for all related past activities and
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