EmotionalIntelligence-UCDMichaelSmurfitGraduateBusiness情绪智力-UCD迈克尔墨菲特商学研究生.pptVIP

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EmotionalIntelligence-UCDMichaelSmurfitGraduateBusiness情绪智力-UCD迈克尔墨菲特商学研究生.ppt

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EmotionalIntelligence-UCDMichaelSmurfitGraduateBusiness情绪智力-UCD迈克尔墨菲特商学研究生

* Emotional Intelligence and why it is the Key to Leadership Success. Colm Foster Executive Coach UCD Smurfit School Phillip Matthews Director UCD Smurfit School Emotional Intelligence: The Key to Leadership Success Presenter: Colm Foster Moderator: Phillip Matthews AGENDA What is Emotional Intelligence? Why is Emotional Intelligence important? How to develop Emotional Intelligence skills 25-30 minutes Questions and Answers 10-15 minutes The need for Emotional Intelligence in Leadership ‘People cannot be managed into battle – they have to be led’ All people have leadership potential and responsibility What have emotions got to do with this? Turbulent times are high stress and emotion laden The role of emotions in how we form impressions of the world around us 0 Prefrontal Lobes The brain’s executive center: integrates information from all parts of the brain and makes decisions to act. Brain Stem Thalamus Processes sensory messages (e.g., eyes and ears) then routes them mainly to the neocortex. Amygdala Triggers emotional responses. Can hijack the brain when it perceives an emergency. Neocortex The part of the brain most recent in evolution is associated with complex thought. Pleasant Unpleasant High FEELING Low ENERGY The impact of emotions at work Copyright ; IDENTIFY USE UNDERSTAND MANAGE What emotions are you, and others, experiencing? How are these emotionsdirecting and impacting thinking? What caused these emotions? How might these emotions change? How do you manage your emotions and other’s emotions? Emotional intelligence is a measure of how well we deal with emotional issues Mayer, Salovey Caruso I’m interested in the concept, but where’s the evidence of success? Strong links between EQ and business outcomes: Sales performance ( Met Life) Recruitment (US Air Force) Team work (cohesion and performance) Conflict resolution Negotiation outcomes Communication effectiveness Can EQ be learned / improved ? Improving EQ is possible but in