运营管理第14版蔡斯IPPTChap024.pptxVIP

Health Care;Learning Objectives;The Nature of Health Care Operations;Factors That Set Hospital Operations Apart from Others;Classification of Hospitals;Hospital Product-Process Framework;Hospital Layout and Care Chains;Characteristics of Processes/Care Chain in a Typical General Surgery Unit;Care Chain Diagram of Hip Replacement Surgery;Scheduling Efficiency;Steps;Tracking of Work Flow Using RFID;Benefits of RFID;Capacity Planning;Developing a Capacity Plan;Workforce Scheduling;Quality Management and Process Improvement;Gap Errors and Bottlenecks;Service Quality;Health Care Supply Chain;Physi