通信企业员工援助计划eap效果评估模式分析-analysis on eap effect evaluation model of communication enterprise employee assistance plan.docxVIP

南京邮电 南京邮电大学硕士研究生学位论文 ABSTRACT 南京邮电 南京邮电大学硕士研究生学位论文 ABSTRACT PAGE PAGE VI III III Abstract Employee Assistance Programs (EAP), as a psychological welfare designed for the employees, has been developed for more than ten years. During the process, EAP is improved very fast, leading to harmonious atmosphere in organizations, since the program meets the employees’ requirements. According to the survey, 90% of institutes in Fortune 500 have performed EAP. With the development of informatization, the government and the company are aware that the more they concern about the employees’ psychological healthy, helping them solve confusion and worries, the better the organizational performance will be. After ten-year’s practice, more managers and employees in Communication Enterprises pay attention to effect of EAP, hoping to know its effect from scientific aspect. However, the evaluation is a systematic process, lack of efficient methods and professional mode at present. Therefore, how to assess performance of EAP in Communication Enterprises is a hot but tough problem. This study applied the combination of qualitative and quantitative methods, having innovation in systematization and methodology. Based on the literature review, a preliminary questionnaire was designed. According to the statistical analysis, questionnaire was modified and finalized to the formal questionnaire. During the exploring process, some related employees in ZTE, Alcatel and Nanjing China Mobile were interviewed and surveyed. After gathering the information, I applied SPSS and Excel to analyze the data. The achievement of this study is the creation of evaluation mode of EAP execution in Communication Enterprises and the application in Alcatel – Shanghai. The mode includes four evaluation factors and eight key assessment index. The assessment process begins with the use of EAP and then service satisfaction, the effect to individuals and the impact to the organizations. According to the evaluation resu