品管圈活动在提高康复科低年资护士岗位胜任力中应用效果.docVIP

品管圈活动在提高康复科低年资护士岗位胜任力中应用效果 　　[摘要] 目的 探讨品管圈活动在提高康复科低年资护士岗位胜任力中的应用效果。 方法 选取2012年12月～2013年7月成立品管圈小组，确立“提高康复科低年资护士岗位胜任力”的主题，针对科室0～3年以下低年资护士岗位胜任力现状，运用头脑风暴法进行分析与讨论，找出专业知识差、专业技能不熟练与护患沟通欠缺为主要因素，制定对策并实施。 结果 开展品管圈活动前后低年资护士在专业知识、专业技能、护患沟通方面有明显提高（P0.05）。 结论 正确运用品管圈质量改进工具能有效地提高低年资护士的岗位胜任力。 　　[关键词] 品管圈；低年资护士；岗位胜任力 　　[中图分类号] R197.7 [文献标识码] A [文章编号] 1674-4721（2016）04（c）-0169-03 　　Application effect of quality control circle on improving post competence of junior nurses in rehabilitation department 　　WEI Ji-hong LIAO Bo XU Chen 　　Department of Rehabilitation Medicine，Central Hospital of Mianyang City in Sichuan Province，Mianyang 621000，China 　　[Abstract] Objective To explore the application effect of quality control circle （QCC） on improving post competence of junior nurses in rehabilitation department. Methods From December 2012 to July 2013，QCC group was established.The theme of improving post competence of junior nurses in rehabilitation department was set.The current situation of post competence of junior nurses who were recruited to the department less than 3 years was analyzed and discussed by brainstorm.The main causes were poor specialized knowledge，unskilled professional skill，and shortcoming of communication between nurse and patient.The countermeasures were formulated and implemented. Results After carrying out QCC，specialized knowledge，professional skill，and communication between nurse and patient in junior nurses were greatly improved compared with those before treatment （P0.05）. Conclusion Correct application of QCC as a quality improvement tool can effectively improve post competence of junior nurses. 　　[Key words] Quality control circle （QCC）；Junior nurse；Post Competence 　　品管圈是一种先进的管理方法，以全员参与的方式，持续不断地推行管理，提高护理质量的工作方法[1]。岗位胜任力是指一个特定的组织中，促使员工能够胜任本岗位工作并且在该岗位上产生优秀工作绩效的知识、技能、能力、特质的总和，它与特定组织中的具体工作岗位有着密切的联系，受岗位的工作、职责和职权、环境以及激励与约束机制等因素的影响[2-3]，我院自2012年起实施岗位管理，但我院低年资护士[4]占全院的50%，由于临床经验欠缺，专业知识薄弱等原因，岗位胜任能力差，而康复科低年资护士更是占到了75%，给我科岗位管理落实带来了一定的困难，提升低年资护士岗位胜任能力迫在眉睫。同时，原卫生部