S寿险公司业务流程优化研究-工商管理专业论文.docxVIP

摘 要 中国寿险业经过近 30 年的发展，目前已初具规模。2011 年全国实现保费收 入 1.43 万亿元，保险公司总资产达到 5.9 万亿元。国内大多数寿险公司的经营 从最初追求公司规模，逐步向核心价值经营和费用打平、追求利润方向过渡。寿 险公司的业务流程建设越来越被公司的经营管理层所重视。向流程要价值，通过 改善流程增加价值，减低成本已逐渐被越来越多的经营管理者所接受。同时流程 改善和优化的成果要依赖 IT 系统最终实现也是寿险行业的通行做法。 S 寿险公司作为有着 10 年发展历史的公司，其主要业务流程中存在的问题具 有一定的行业代表性。本文就 S 寿险公司的流程优化实例，通过发现问题、分析 问题和解决问题三个步骤，将 S 寿险公司的业务流程优化项目小组的工作，按照 一般寿险公司功能模块进行了归纳汇总，并提出流程改进和优化建议。然后又将 流程优化项目过程中所发现的与 IT 系统建设相关的问题、建议转化为 IT 系统规 划改造的需求。最 后，对流 程优 化的 实施 做 了计 划安 排，提 出 了保 障措 施和 考核激励建议；同时也提出了公司在战 略、企业文化与人才建设 等方面存 在的 问题，和 这些 问题 对流 程优 化工 作 的影 响。在 总 结与 展望 中，本文 对 S 寿险 公司 流程 优化 项目 ， 总结 了项 目的 收获 与 不足 。 关键词 ： 流程优化 寿 险公 司 IT 核心 系 统 ABSTRACT After nearly 30 years of development, China Life Insurance Industry begain to take shape. In 2011 the total premium income of reached 1.43 trillion RMB, the insurance company total assets reached 5.9 trillion RMB. Most of the domestic life insurance companies have changed their operating model gradually from pursuing the scale of the company to the core value management and operation profit. Life insurance company business process construction is more and more concerned by the companys operating management team. The concept of getting value from business process, adding value and reducing the cost by improving the process has been gradually accepted by the management team. At the mean time, process improvement and improvement results depend on the IT system finally realize has been became the common practices of the life insurance industry. S Life Insurance Company has been set up for 10 years, It is still a development company. Most of the problems in it’s main business processes are common issues in the industry. In this study, the author took the process improvement project of S Life Insurance Company as an example, put forward the process improvement and optimization suggestion through the methods of discovering problems, analyzing problems and solving problems, summarized the result founded by S Life Insurance Company business process improvement proje