“零缺陷”管理在YMSC公司的应用研究工商管理专业论文.docxVIP

I I PAGE PAGE VI III III Abstract Since Taylor put forward science management method in 1875， making the examination independent of other working functions，till the total quality management (TQM) birth in the 60s in 20th century， the quality manage experience a hundred years to develop。During this period， various quality management philosophies came forth。Crosby analyzed and discussed the three-stage of quality manages from the viewpoint of doctor, the feeling of salesclerk， and the practice of item management。 And he put forward Zero Defect (ZD) management concept in the 80s in 20th century 。 The concept promote the principle of customer-centered and defect-prevention，which make the work and product qualities’ control is useful and effective， process the status be controlled， get rid of the defect in the work, and carry out initial success, zero defect。 Zero Defect management concept firstly get expansion in big companies，such as GE， IBM， et al。 in United States,， and immediately be actively led into Japan。 Japanese product with low price and high quality become the representative of the level of forerunner from quality in world. In our country, the Internal Combustion Engine Factory of Peking experimented with total quality management， the quality of every trade management has obtained exaltation， but there is a large gap between these companies and the foreign advanced business enterprises。 Based on the concept and principle of Zero Defect management， combing the management science theory of different stages and the authors research，this thesis discuss the matter-of-fact operation steps and methods for the two important links， i.e，process and product。 The work link passes from the top downwards of management by objectives (MBO) method，promise that the quality movable direction participating in whole aspects，whole processes and whole members。 The work quality of each layer manages Ego Control， and raises the employees participation degree and enthusia