中移动武汉分公司绩效考核优化分析-analysis on performance appraisal optimization of china mobile wuhan branch.docxVIP

华中科技大学硕士学位论文 华 中 科 技 大 学 硕 士 学 位 论 文 II II Abstract State-owned enterprises place much more importance on the staff performance assessment, along with the in-depth revolution of market economy. However, satisfactory effect could not be achieved due to telecommunication enterprises’ self-characteristics of nationalization, lots of residual historical problems and all kinds of uncertainties in the performance assessment. Furthermore, there is direct relationship between the effectiveness of performance assessment and scientific of staff incentive mechanism’s design. It constitutes a vital issue of telecommunication enterprises that we make a thorough study of performance assessment and incentive mechanism consequently. The thesis goes deep into the current status of performance assessment and incentive mechanism at home and abroad. Based on the fully understanding upon the features of domestic communication industry and the Wuhan Branch of China Mobile’s present situation of people valuation, the author indicates the main problems during the process of performance management, including unsound and unsystematic assessment system, unscientific and inapplicable indication design, unreasonable assessment approach and noninvolvement of all staff, un-utilization of assessment result, and even current unsatisfactory position of staff incentive, etc. In the light of the above problems, the thesis brings forward the fundamental solution for the improvement of performance assessment and incentive strategy by adopting management idea derived from Key Performance Indicator(KPI) and Balance Score Card(BSC). On the structure side of performance assessment, it specifies the design solution and basic contents of performance assessment, design of indication system and the necessary securities for its implementation. On the structure side of incentive mechanism, it also raises the basic principal of its establishment and proposes the improvement for design from salary, performance and