合肥机场到达厅的现场管理分析-工商管理专业论文.docxVIP

合肥机场到达厅的现场管理研究 摘 要 随着科学技术水平的不断发展，管理理论及方法也在不断地创新，现代企业 在各个方面的管理水平都在日益提高。由于生产现场不仅是企业直接创造效益的 场所，而且也是企业所有问题的始发场所，生产现场管理水平的高低可以直接反映出 企业经营情况的好坏，所以现场管理是企业管理的重要组成部分。不论在生产性企 业还是在服务性企业，所有的管理都要在现场得到体现，所以说现场管理是企 业管理中重要的一项基础管理。 合肥机场到达厅是合肥机场的组成部分之一。本论文对合肥机场到达厅的现 场管理研究旨在探索一种适合像机场服务性企业的现场管理方法，在对合肥机 场到达厅的现状和问题进行分析的前提下，结合 5S 活动、目视管理、定置管理、 标准化、看板管理等现场管理理论的基础上，根据合肥机场到达厅的具体情况 加以应用，并根据航空运输的特点加入突发事件管理，为方便旅客和对外宣传， 在看板管理中加入了陈列设计概念。 本文通过对机场到达厅现场管理的研究，得出来自生产性企业的现场管理理 论是可以应用到像机场的服务性行业的，并总结出在机场到达厅应用现场管理 方法的过程、步骤、注意事项。研究表明此方法能够有效地改善现场环境, 提高 服务质量和服务效率。 关键词：合肥机场；到达厅；现场管理；陈列设计 Study of the Field Management of Hefei Airport Arrival Hall ABSTRACT With the continuous development of scientific and technological level, management theory and methods are constantly innovate in all aspects of modern enterprise management level are increasing. The production site is not only a place to create effective business directly, but also the starting place all the problems enterprises, the production level of site management can directly reflect the business situation is good or bad, so the site management is an important part of enterprise management. Whether in business or in the service of productive enterprises, all management must be reflected in the field, so that site management is a business management major basic management. Hefei airport arrival hall is one of the components of The Hefei Airport. In this thesis, the airport arrival hall of Hefei study was to explore a field management for the airport service businesses such as field management, which on the status and problems of the premise, combines with 5S, visual management, field management, standardization, Signboard Management, field management theory based on the field according to Hefei airport arrival hall of the specific situation of application, and added according to the characteristics of air transport incident management, the convenience of visitors and outreach, in the Signboard Management added display design concept. Based on the airpor