流程重组的手册跟工具资料.pdfVIP

Total Quality Leadership: A Primer Archester Houston, Ph.D. Steven L. Dockstader, Ph.D. Department of the Navy Total Quality Leadership Office About the TQLO The mission of the Department of the Navy (DON) Total Quality Leadership Office (TQLO), is to assist the DON leaders in their quality-focused improvement efforts. The TQLO also provides techni- cal advice to organizations inside and outside government. The TQLO has responsibilities in six key areas: