基于J2EE平台的网上投诉系统设计与实现-软件工程专业论文.docxVIP

摘要 随着互联网技术的日益普及，人们日常生活中许多原本需要亲自来到现场才 能处理的操作现在则只需要在电脑前打开相应的网页即可完成。企业通过网上投 诉系统能够为客户提供更为及时、便捷的投诉服务，从而能够提高客户对企业服 务的满意度，提升企业形象，进而抢占更多的市场。因此，拥有一个好的网上投 诉系统对企业来说是十分必要的。 本文主要为国内某大型服务业企业设计了一个网上投诉系统。文中首先分析 了企业对网上投诉系统的设计需求，在有效的利用企业现有资源的条件下设计出 了一个跨部门、跨业务的网上投诉系统。该系统具有可扩展性高、易于升级与维 护等优点。系统的设计基于 J2EE 开发平台，以 Struts+ Spring+ JDBC 框架为依托 进行设计。在表现层通过 Struts 的 Action 进行控制；在业务逻辑层采用轻量级框 架 Spring 作为容器，对不同的数据访问提供了统一的接口 ；在数据持久层使用 JDBC 为数据库的访问提供了统一的基础接口。在数据库部分，本系统采用了成熟 稳定的 Oracle 9i 作为本系统的数据库服务器。 最后，通过对本系统进行功能和性能测试，说明了本次设计开发的网上投诉 系统完全能够符合预期的要求。 关键词: 网上投诉系统 J2EE 平台 Struts Spring JDBC Abstract With the growing popularity of Internet technology, many of the original peoples daily lives only need to open the appropriate page to complete by their computer in order to be processed in the scene of operation. Enterprises through an online complaint system to provide customers with more timely and convenient service complaints, which can improve customer satisfaction with business services, enhance corporate image, and then to seize more market share. Thus, with a good online complaints system for enterprises is necessary. This article designed an online complaint system for large domestic services enterprises. The paper first analyzes the business needs of online complaints system design, and then designs an inter-departmental, cross-business online complaints system in the effective use of available resources under the conditions of enterprises. The system is scalable, easy to upgrade and maintenance, etc. The design is based on J2EE development platform and framework Struts + Spring + JDBC based design. In the web tier, it is being controlled by the action in Struts; in the business logic tier, using Spring as a lightweight container framework, the different data access provides a unified interface; in the data persistence tier for database access using JDBC provides a unified base interface. Part in the database, the system uses a mature and stable system of Oracle 9i as the database server. Finall