中华人民共和国国家标准化指导性技术文件.PDFVIP

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中华人民共和国国家标准化指导性技术文件.PDF

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ICS03 A 00 荡黔中华人民共和国国家标准化指导性技术文件 GB/Z 19579-2012 代替GB/Z19579-2004 卓越绩效评价准则实施指南 Guidelinesforthecriteriaofperformanceexcellence 2012-03-09发布 2012-08-01实施中华人民共和国国家质量监督检验检疫总局发布中国国家标准化管理委员会 GB/Z 19579-2012 目次前言 ··················································································································…… I 引言 ··················································································································…… n 1 范围 ···············································································································…… I 2 规范性引用文件 ·······························，·····································..····...··……。…… I 3 术语和定义 ·····························································，·····································.·.…… 1 4 实施指南 ······································，··，·······························································…… 1 4.1 领导 ·····························，···········································································…… I 4.2 战略 ·········································································································…… 3 4.3 顾客与市场 ································。···············································……。······.··…… 5 4.4 资源 ·····································································，···································…… 7 4.5 过程管理·····················。·······，·····································································…… 10 4.6 测量、分析与改进 ···········································································.·..···