酒店英语应知应会.docVIP

英语应知应会100句 问候用语 How do you do? 您好！(初次见面) How are you? 您好！(常见面) Im fine, thank you, and you? 很好，谢谢。您呢？ 1 am glad to meet you!/Nice to meet you! 很高兴见到您。 Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好。先生/夫人。 Wei come to Ten Yu Hotel. 欢迎光临犬域人酒店。 Wish you a most pleasant stay in our hotel. 愿您在我们酒店住得愉快。 Have a good time/holi day/journey. 祝您过得愉快！ /祝您假Fl愉快！ /祝您旅程愉快！ I hope you will enjoy your stay with us. 希望您在我们酒店住得愉快。(客人刚入店时) I hope you are enjoying your stay with us. 希望您在我们酒店住得愉快。(客人在店逗留期间) 1 hope you have enjoyed your stay with us. 希望您在我们酒店住得愉快。(客人离店时) 安慰和道歉用语 Excuse me. 对不起。 1 m sorry, sir. 对不起，先主。 1 m sorry. I m awfully sorry. 很抱歉/非常抱歉。 Sorry to disturb you. 対不起打扰了。 1 apologize for this. 我为此道歉。 Sorry to have kept you waiting. 抱歉让您久等了。 Sorry to interrupt you. 对不起，打扰您了。 1 m sorry about this. 我很遗憾。 1 m sorry , it, s my fault. 很抱歉，那是我的过错。 clo apologize.1 m sorry. There could have been a mistake, 1 clo apologize. 很抱歉，出了错误，我应当道歉。 That s all right. /It doesn t matter. 没关系。 Let s forget it. 算了吧。 Thank you for your commonts. (compliment, suggestions) 谢谢您的意见(赞扬，建议) Thank you al 1 the same. 然而，还是要谢谢您！ Please accept my apologize on behalf of the hotel. 我代表酒店向您致歉。 I will look into the matter right now. 我马上去调查这件事情。 1 assure you it won t happen again. 我保证此类事情不会再发生。 Please don t worry, sir (madam). 先生(夫人)，请不必担心。 1 11 send someone up to your room right now. 我马上派人到您的房间去。 I can t guarantee anything, but I 11 try my best. 我不能保证，但我会尽力而为。 That won t be necessary. 那没必要。 1 m afraid we can t do that. 恐怕我们不能那样做。 1 in afraid it s against the hotel * s regulations. 恐怕这是违反酒店的规章制度的。 T m afraid you 11 have to pay the damage. 我想您必须赔偿损失。 I do apologize for these inconvenience on behalf of our hotel. 对您造成的不便，我谨代表酒店向您道歉。 Wait a moment, please, T wi11 ask somebody to handie it. 请稍等，我叫人來处理。 祝贺用语 Congratulations.祝贺您！ Have a good /nice day.祝您快乐！ Happy birthday.生日快乐! Happy New Year!新年快乐！ Merry Christmas.圣诞快乐！ Have a nice holiday!假日快乐! Wish you every success!祝您成功! 指路用语 Tur n 1 eft/ri ght. 往左/右拐 Go ahe