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GROUPS, TEAMWORK, AND
CONFLICT ISSUES
Chapter 8
WHAT IS A GROUP?
A group refers to two or more people
who personally interact with each other
in order to achieve a common goal.
TYPES OF GROUPS
Informal groups:
arise spontaneously throughout all
levels of the company and evolve out of
employees’ needs for social interaction,
friendship, and status.
Formal groups:
deliberately formed by management for
the purpose of attaining company goals.
CHARACTERISTICS
OF GROUPS
Norms:
A generally agreed-on standard of
behavior that every group member is
expected to follow.
Conformity:
Group pressure forces its members to
conform, or comply, with the norms
established by the group.
CHARACTERISTICS
OF GROUPS
Cohesiveness:
An emotional closeness that exists among
the group members, and its success
depends on how well the group sticks
together and acts as a single unit instead
of as a group of individuals.
WHY JOIN GROUPS?
Affiliation (security, belonging,
friendship)
Power (reassurance and support)
Identity (awareness of personal
identity)
Goal accomplishment (the more
brainpower, the better)
GROUPTHINK ISSUES
Groupthink:
The tendency of highly cohesive groups to
lose their critical evaluative abilities and out
of a desire for unanimity, often overlook
realistic, meaningful alternatives as
attitudes are formed and decisions are
made.
HIDDEN AGENDA ISSUES
Hidden agendas:
Comprised of attitudes and feelings that
an individual brings to the group. Hidden
agendas represent what an i
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