交通银行乌鲁木齐分行业务流程再造问题研究-高级管理人员工商管理专业论文.docxVIP

大连理工大学专业学位硕士学位论文摘 大连理工大学专业学位硕士学位论文 摘 要 近年来，交通银行乌鲁木齐分行虽然进行了流程再造的探索和实践，取得了阶段性 的成果，但是，随着同业竞争的日趋加剧，尚存在不能够适应业务快速发展的方面：一 是经营管理组织流程设计，存在管理条线之间的信息壁垒和信息分散不对称，缺乏贯通： 二是市场营销流程尚未完全体现“以客户为中心，客户信息平台的建立与全行整体营 销合力需进一步提高；三是信贷业务缺乏差异性的审批流程和前瞻性的风险管理工具支 持；四是会计业务前台一些主要事项尚未完全实现向后台集中，制约了一线柜员由交易 型向销售型转变的步伐，一些业务处理手续烦琐，致使服务效率不够高，运行效能尚需 提升。 针对存在的问题，本文从交通银行乌鲁木齐分行经营管理组织流程、市场营销营运 流程、信贷业务营运流程和会计业务营运流程四个业务构面，就问题具体表现形式及其 成因进行了深入的分析，根据分析的基本结论，就如何进行流程再造，提出了总体思路、 目标原则、实施路径、注意事项、设计方案及具体保障措施。 本文将理论与实践相结合，采用对比分析法、逻辑演绎法、归纳总结法等多种研究方法， 按照问题的提出、分析问题与解决问题的基本思路，进行了理论与实践相结合的探索研 究，研究成果对于交通银行乌鲁木齐分行通过实施业务流程再造，进一步提高核心竞争 力，确保可持续发展能力的进一步增强，希望具有参考价值、借鉴意义和指导作用。 关键词：流程再造；方案设计；保障措施 交通银行乌鲁本齐分行业务漉程再造闽题疆究Research 交通银行乌鲁本齐分行业务漉程再造闽题疆究 Research on Business Process Reengineering of B，．ank of Communications Urumqi Branch Abst raot Bank of Communications Urumqi Branch has made exploration and practice of business process reengineering and obtained primary achievement in recent years．But with increasing intensification of horizontal competition，some aspects Can not adapt to fast business development as follows：process design of management has information barriers among management lines and is short of transfixion；secondly，during the marketing process， link of clients’information and general marketing composite force need further improvement； thirdly，credit management process lacks examination and approval process of differences and tool support of risk management；fourthly,with respect to accounting business，some business management chains are too long,service is in low efficiency and operation efficiency still needs further improvement． In view of the existing questions，this paper has given profound analysis on specific manifestation and its causes in the four business aspects of general management process． marketing operating process，credit management process and accounting business process of Bank of Communications Urumqi Branch．In accordance with analyzed basic theory,this paper has put forward to general idea,targeted principl